Contact Us
Get in touch with our card recovery team
Business Hours
Monday to Friday: 9:00 - 18:00
Saturday: 10:00 - 14:00
Sunday: Closed
Office Address
Catetdisvo Ltd
47 Commerce Street
Birmingham, B3 2NS
United Kingdom
Before You Reach Out
To help us assist you more effectively, please have the following information ready when contacting us:
- The date and approximate time your card was retained
- The location of the ATM, if known
- Your bank name and the type of card
- Whether you have already contacted your bank
- Any reference numbers from previous communications
Having this information available helps us assess your situation quickly and provide accurate guidance on next steps.
Response Times
We understand that card issues can be time-sensitive. Our team typically responds to email enquiries within 4-8 hours during business hours. Messages received outside business hours will be addressed first thing the next working day.
For existing clients with active cases, we provide regular updates on your case progress without you needing to chase us. However, you are always welcome to request a status update at any time.
If you have an urgent matter regarding account security, we recommend also contacting your bank directly through their official channels. While we work to expedite card recovery, your bank has immediate access to your account for security purposes.
Frequently Asked Questions
How long does the recovery process typically take?
Most cases are resolved within 3-7 business days, depending on your bank and the complexity of the situation. Expedited services can often achieve resolution in 1-3 business days.
Do I need to have contacted my bank first?
No, though it is helpful if you have. We can initiate contact on your behalf, but knowing what has already been communicated helps us avoid duplicating efforts.
What if my card was retained abroad?
We can still assist with liaising with your UK bank. Recovery from overseas ATMs may take longer and sometimes the original card cannot be retrieved, but we can help arrange a replacement.
Is my information kept confidential?
Absolutely. We handle your personal and banking information with strict confidentiality. Please see our Privacy Policy for full details on how we protect your data.