GDPR Compliance

Last Updated: November 2024

Catetdisvo Ltd is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines your rights under these regulations and how we ensure compliance.

1. Data Controller

Catetdisvo Ltd is the data controller responsible for your personal data collected through our website and services.

Contact Details:

Catetdisvo Ltd
47 Commerce Street
Birmingham, B3 2NS
United Kingdom
Email: [email protected]

2. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

2.1 Right to Access (Article 15)

You have the right to request a copy of the personal data we hold about you. This is commonly known as a "subject access request". We will provide this information free of charge within one month of your request.

2.2 Right to Rectification (Article 16)

You have the right to request that we correct any inaccurate personal data we hold about you, or complete any incomplete data. We aim to address rectification requests within one month.

2.3 Right to Erasure (Article 17)

Also known as the "right to be forgotten", you can request the deletion of your personal data in certain circumstances, including:

• The data is no longer necessary for the purpose for which it was collected
• You withdraw consent (where consent was the legal basis for processing)
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

2.4 Right to Restrict Processing (Article 18)

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

2.5 Right to Data Portability (Article 20)

Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

2.6 Right to Object (Article 21)

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds.

2.7 Rights Related to Automated Decision-Making (Article 22)

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you. We do not currently use automated decision-making in our services.

3. Lawful Bases for Processing

We process personal data under the following lawful bases:

• Contractual Necessity: Processing necessary to perform our services as requested by you
• Legitimate Interests: Processing necessary for our legitimate business interests, provided these are not overridden by your rights
• Consent: Where you have provided explicit consent for specific processing activities
• Legal Obligation: Processing required to comply with legal requirements

4. Data We Collect

We collect and process the following categories of personal data:

• Identity Data: Name
• Contact Data: Email address
• Service Data: Details about your card retention incident, bank name
• Technical Data: IP address, browser type, device information
• Communication Data: Correspondence between you and our team

5. Data Retention

We retain personal data only for as long as necessary:

• Active Cases: Throughout the service period plus resolution confirmation
• Completed Cases: Six years from completion (to meet legal and accounting requirements)
• Marketing Consents: Until consent is withdrawn
• Website Analytics: 26 months

6. International Transfers

We primarily process data within the United Kingdom. If any data transfer outside the UK occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

7. Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

8. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk, we will also notify affected individuals without undue delay.

9. How to Exercise Your Rights

To exercise any of your data protection rights, please contact us:

Email: [email protected]

Please provide sufficient information to verify your identity and specify which right you wish to exercise. We will respond within one month of receiving your request. In complex cases, we may extend this by a further two months, but we will inform you if this is necessary.

10. Complaints

If you are not satisfied with how we handle your data or your rights request, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Website: www.ico.org.uk

11. Changes to This Information

We may update this GDPR information periodically. Any changes will be posted on this page with an updated revision date.