Privacy Policy
How we collect, use, and protect your information
Last Updated: November 2024
Catetdisvo Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website catetdisvo.com or use our services.
1. Information We Collect
1.1 Information You Provide
When you use our services or contact us, we may collect:
- Full name
- Email address
- Details about your card retention incident
- Bank name (not account details)
- Any additional information you choose to provide in communications
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website address
- Device type and operating system
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide our card recovery and liaison services
- To communicate with you about your case
- To respond to your enquiries
- To improve our website and services
- To comply with legal obligations
- To protect our rights and prevent misuse of our services
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing necessary to perform the services you have requested
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
- Consent: Where you have given specific consent for certain processing activities
- Legal Obligation: Processing necessary to comply with applicable laws
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With Financial Institutions: We may share relevant details with banks or building societies as necessary to pursue card recovery on your behalf, with your authorisation
- Service Providers: We may use third-party service providers who assist in operating our website or conducting our business
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, case-related information is retained for six years following the completion of services.
7. Your Rights
Under data protection laws, you have rights including:
- Access: The right to request copies of your personal data
- Rectification: The right to request correction of inaccurate data
- Erasure: The right to request deletion of your data in certain circumstances
- Restriction: The right to request restriction of processing
- Portability: The right to request transfer of your data
- Objection: The right to object to processing based on legitimate interests
To exercise any of these rights, please contact us at [email protected].
8. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: Catetdisvo Ltd, 47 Commerce Street, Birmingham, B3 2NS, United Kingdom
12. Supervisory Authority
If you are not satisfied with our response to any complaint or believe our processing of your data does not comply with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.